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Customer FAQ's

How is my holiday protected?

If your holiday is ATOL protected, we'll send your certificate along with your booking confirmation email. It will be attached to the same email, so you’ll have everything you need in one place.

 

ABTA is specifically designed to cover holidays bought in the UK that don’t include flights. So, if you buy a land or sea based package holiday, such as a coach, rail or cruise holiday from an ABTA member, your money and holiday will be protected by ABTA’s financial protection scheme.

What types of travel services do you offer?

We offer a wide range of services, including holiday bookings, cruise packages, flight-only bookings, UK hotel stays, weekend breaks, and day trips. Additionally, we provide tickets for music concerts, football matches, darts events, F1 racing, and more.

How do I book a holiday, flight, or package?

You can book directly on our website by selecting your destination, travel dates, and preferences.


Alternatively, feel free to contact us via phone or email for personalised assistance.

I'm looking for a cruise holiday, where do I start?

No problem we got you covered, please contact us or use the contact us form with your requirements and we will provide you with a selection of holiday quotes to suit your needs.

I've found the same exact holiday cheaper elsewhere, what can you do for me?

Please use the contact us form to provide us with the evidence that you have found the same holiday cheaper elsewhere and we will endeavour to beat that quote within 24hrs.

What if I have special requirements for my holiday?

That’s completely fine, please contact us and we’ll be sure to assist you with all your needs.

Can I book tickets for events like concerts, football, or F1 races?

Yes! We offer ticket booking for various events, including music concerts, football matches, darts, F1 races, and more. You can check availability and prices on our website or contact us for assistance.

Are there any group discounts or deals for booking holidays or excursions?

We offer competitive prices and can provide discounts for group bookings or extended stays. Please contact us with your requirements, and we’ll work to find the best deal for you.

Can I make changes or cancel my booking?

Our cancellation and change policies depend on the type of booking and the provider. You can find specific information in the terms and conditions for each service, or you can contact us for help.

What are your payment options?

We accept all major credit and debit cards, and in some cases, bank transfers or other payment methods. You can complete payments securely on our website or over the phone with our agents.


If you would like to pay in instalments, you can pay the deposit option only and then an agent will contact you to discuss how you intend to make future payments to clear the balance by the due date which will be evident on the paperwork you receive once the booking is made.

Do you offer travel insurance?

Yes, we recommend that all customers purchase travel insurance to cover unexpected events. We can help you find suitable options for your trip.

How can I contact customer support if I have an issue?

You can contact our customer support team via phone, email, or the contact form on our website. We’re here to help with any issues or questions you may have before, during, or after your trip.

Can I book a last-minute trip?

Absolutely! We offer a range of last-minute deals for holidays, flights, and tickets. Check our website for up-to-date offers or reach out to us for urgent bookings.

Are there any age restrictions for booking activities or events?

Certain activities or events may have age restrictions. Please check the specific event or activity details on our website, or feel free to contact us for clarification.

Do you offer packages for weekend breaks or day trips within the UK?

Yes! We offer a variety of weekend break packages and day trips throughout the UK, including theme parks, afternoon tea experiences, and more. Browse our site for available options or get in touch for tailored recommendations.

How do I know if my booking is confirmed?

Once you’ve completed your booking, you’ll receive an email confirmation with your booking details. If you don’t receive this, please contact us to confirm.

Can I book a hotel stay as part of a package?

Yes, you can book hotel stays as part of a holiday package, weekend break, or as a standalone booking. We offer a variety of hotels to suit different budgets and preferences.

Is it possible to get a custom itinerary or special requests?

Yes, we specialise in tailor-made itineraries! If you have specific requests, we can help plan and customise your trip or event experience to suit your needs.

Do you offer transport services such as airport transfers?

While we do not directly provide transport services, we can assist with booking transfers or recommend trusted partners for your journey.

Can I book tickets for events internationally?

Yes, we offer ticket booking services for international events, including concerts, sports, and races. Please check availability for your desired event or reach out to us for assistance.

Are there any hidden fees when booking with your agency?

We are transparent about all pricing and any potential fees. Any additional charges will be clearly outlined during the booking process, so there are no surprises.

How can I track my booking or order status?

You can track your booking status by logging into your account on our website. If you need further assistance, our customer support team is happy to help.

Agents FAQ's

What is Sensational Travel Services?

Sensational Travel Services is a dynamic travel agency that offers a platform for both new and experienced travel agents to build and maintain their own travel businesses from home. Founded by travel agent Michelle, our agency provides a supportive community and a comprehensive range of services to help agents succeed in the travel industry.

Who can join Sensational Travel Services?

Anyone with a passion for travel and a desire to start or grow their own travel business can join Sensational Travel Services. Whether you're a seasoned travel professional or just starting out in the industry, our agency welcomes individuals from all backgrounds and experience levels.

How do I join Sensational Travel Services?

Joining Sensational Travel Services is easy! Simply fill out our online application form and a member of the team will be in contact with you for your payment and next steps to get you set up on the systems. Once your application is completed, you'll gain access to our platform and all the resources you need to get started.

What services does Sensational Travel Services offer?

Sensational Travel Services offers a wide range of services, including packaged holidays, cruises, safaris, sports package tickets, music concert tickets, vehicle hire, airport lounge access, parking, and much more. We have contracts with many suppliers and we are constantly updating and adding more. Our goal is to provide comprehensive solutions to meet every travellers needs.

How much does it cost to join Sensational Travel Services?

The cost to join Sensational Travel Services is a one-off initial sign-up fee of £80, which includes your first month's payment. After the initial payment, members pay a monthly fee of £50 to maintain their membership and access to our platform and support services.

What support and resources will I receive as a member of Sensational Travel Services?

As a member of Sensational Travel Services, you'll receive access to a wide range of support and resources, including marketing assistance, ongoing training, supplier training, technical support, and a supportive community of fellow travel agents. We're committed to helping you succeed in your travel business.

Do I need previous experience in the travel industry to join?

No previous experience is required to join Sensational Travel Services. Whether you're a seasoned travel professional or new to the industry, we provide the training, support, and resources you need to succeed as a travel agent.

How do I earn money as a member of Sensational Travel Services?

As a member of Sensational Travel Services, you'll earn money by booking travel experiences for your clients and earning commissions on their bookings. With our competitive pricing and comprehensive range of services, there are ample opportunities to earn income as a travel agent. Many suppliers also host competition webinars and have their own separate additional earnings opportunities so you can almost double your earnings.

Can I work from home as a travel agent with Sensational Travel Services?

Yes, one of the key benefits of joining Sensational Travel Services is the ability to work from home as a travel agent. Our platform is designed to support remote work, allowing you to run your travel business from anywhere with an internet connection (just remember the time zone differences for training).

How will I benefit from this business opportunity?

Joining Sensational Travel Services offers numerous benefits, including the opportunity to be your own boss, flexible working hours, access to a supportive community, the potential for unlimited earning potential, and the ability to pursue your passion for travel while helping others plan their dream vacations.